Monday, September 8, 2014

Sofa Switchout?

Well, it looks like I've made a complete mis-step in the sofa selecting for this house. I bought the west elm bliss down-filled sofa last year, after LOTS of research. Unfortunately, I didn't find any bad reviews upon my research, so I went for it. If you will recall, we bought the extra long 90" version, so it took something like 3 months to come in. While I do still love the look of the sofa when it's behaving (hah), it requires a lot of fluffing up to look good again. 

The back cushions basically ALWAYS look like this. 

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Flattened out. I even had new inserts made at an upholsterer's (to the tune of $190, even after spending around $1500 for the whole couch) that supposedly would help keep them fluffier longer, but it didn't work. The original ones are down-filled, and the upholsterer recommended a 50/50 down/poly blend. They still look the same. Sad. And worse, it really is not comfortable. That cushion sits so low on your back - in order to get comfortable, you have to basically lounge and lay down. 

Also, the couch pills REALLY bad. Given, I have not tried shaving off any of the pilling, but still.


 photo B6F60E64-C189-4FEF-8749-4AA41D32A53D_zpsfqyxyzwc.jpg


Yes ,I can flip the cushions around on the top, and the big long one on the sofa upside down. I will. I just think after less than a year of use, it stinks that it looks like this all the time. 


So, I think Jordan and I have decided to suck it up and get a different sofa. 

We're going to TEST THEM OUT together before purchasing. I tested out the west elm one by myself in store, but I guess it's just hard to know what the wear is going to be long-term with things like this.


I've been doing a little research and we're thinking of going with an IKEA couch this time. There are so many reviews about the IKEA couches online, which is very helpful.

Also, in an effort to make our living room a little more comfy, we're thinking of getting a semi-sectional. I like this one from IKEA, which is the KIVIK series:




Our's would be rotated for the chaise to be on the opposite end. I think having the chaise would really up the comfy factor in there! One of the main problems with our living room not being as comfy as I would like, is that the couch has to "float" in the room; you can't put it against a wall with your back to the wall. So, it feels a little less cozy. Anyway - I showed Jordan this couch, and we're going to check it out. 


It sucks to just be buying another gray sofa, but live and learn, right?! I think we will just put the west elm one upstairs in the extra bedroom. 


Do you guys have thoughts? Suggestions? KIVIK reviews? I saw Nicole from "Making It Lovely" bought the KIVIK, and she is a master-researcher (I am not), so that makes me feel good. :)


I will have studio shots tomorrow, hopefully! It's rainy here in the ATL today, so hard to take proper photos of it. Hopefully it clears up later. 

65 comments:

  1. I think tight back sofas are the way to go. You don't have to constantly fluff the back cushions and they're still comfortable. We bought Rowe sofas at Intaglia in midtown two years ago and they have held up incredibly well. They look the same as the day they arrived! You can also buy Rowe furniture at Kudzu, I think.

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    1. oo, good to know. I love Kudzu. I will look up the Rowe brand. Thank you!

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  2. Oh no, that's really horrible! I also can't believe the fabric has pills like that. I'm surprised for what you paid for it.
    I bought a restoration hardware camelback sofa about ten years ago on sale. It's tight back and the cushions are down/foam. It's held up great, but I've got to fluff those cushions monthly. It's the most I've ever spent on a sofa but it's covered now with a toddler in house.
    I think your place would look good with any style sofa. I agree, shop together and ask for reviews.

    Good luck! Maybe you could sell the west elm and get something for it.

    Betsy

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    1. Yeah, I'm wondering if a sofa from somewhere else (besides IKEA) would be better. I'm nervous about the cheapness of their product. Sometimes it's okay, but I've never bought a couch from them.

      Thank you!

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  3. Check out Ashley Furniture. We bought a slate grey couch 3+ yrs ago, similar to your pic, with chaise on the right, and it has held up to the beatings of a 3 yr old and 18 month old and still looks brand new. Cushions are still in great shape. Literally everyone who comes to our house comments on it and how comfortable it is. It's the material that looks like wide corduroy. I vacuum it and it looks new. I sourced it online and had it shipped from NY to MN for under a grand, with a huge ottoman.

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  4. I also have a Rowe sectional that we bought 4 yrs ago at Traders in East Atlanta. They have a style similar to the one from ikea. You can also pick your sofa and pillow fabrics. It has held up well through two children with occasional fluffing and vacuuming.

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    1. cool! I don't even know Trader's... I'll look it up. I am hesitant about the cheapness of IKEA stuff.

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  5. I could see this happening in a house with lots of children jumping on it and playing but not for a home with two adults. Have you contacted West Elm? The sofa was not cheap, took three months to come in and now it is pilling that bad? I think they could do something for you, at the very least they should be informed how badly sofa has held up. Your house looks so good and you have invested such time and money into it. I would seriously contact them. Good luck!

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    1. I know :( I think I will call them. I wasn't going to, but hearing back from you guys -- everyone has told me I should contact them!!

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  6. Young House Love has that sofa (in pic) ~ they love it.

    http://www.younghouselove.com/2011/01/surprise/

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    1. I think their's is the Karlstad. I do like it too!

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  7. Absolutely call West Elm (corporate) and rant! That should NOT happen...you should at the very least get a credit to the store or your $$ back!! Also mention that you are a well known blogger and this sofa was featured on your blog....hope you can get something for your troubles!!

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    1. I think you're right. You guys are encouraging me to call! I hate making phone calls like that!! :)

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  8. They changed the leg color....

    http://www.younghouselove.com/2011/03/nice-leg/

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    1. Yeah, if we get an IKEA sofa, I might change the legs out too!

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  9. That sucks! I would tell West Elm for sure. They need to know this. Nothing is more depressing than spending all of that time and money on something that makes you growl each time you see it. Sorry!

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    1. Thank you. I know. I think you guys are right. I will call them.

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  10. That seriously stinks about your sofa! :( We got an IKEA sofa about a year and a half ago, and we freaking LOVE it! Being able to take off the slipcovers and wash them is the best thing ever (especially when you have pets!) We would definitely buy another one - we've had absolutely no problems at all!

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    1. which one did you guys get? I'm thinking no on the KIVIK now!

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    2. We got the white Ektorp with the chaise lounge - not the most chic sofa in the world but we love it!

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    3. thank you! I will update soon. looks like WE is going to solve this problem for me!! WOO!

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  11. This might be standard for a down-stuffed sofa back, but the pilling is unforgivable! Definitely contact them. Less than one year! no way! Keep contacting until you get satisfaction. That fabric should not be used again by them. Our West Elm sofa took forever to arrive - more than twice the time they estimated originally- and I finally got someone to give me a small partial refund.

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    1. Thank you... I'm feeling confident about talking to them, and I wasn't even going to. You guys have been majorly helpful, as I knew you would be.

      and yeah - they totally underestimated the time that it took to get to us. Was supposed to be three weeks and it was three months. The guy that sold me the sofa at the store apparently didn't realize that there was an extended wait time for "special length" sofas. I never even tried to get any compensation for it! Hmmmm

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  12. Definitely call West Elm (and let us know how it works out!). YHL seem to love their IKEA Karlstad and they've had it for years.

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    1. I will! Yeah, they do. I like the Karlstad, but I have seen it in person and it seems cheap looking? At this point though, I'm wondering that with dogs and general wear and tear, do all sofas just look crappy eventually? hmmm

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  13. Definitely call WE corporate - that is absolutely unacceptable for only one year of ownership.

    If you do decide to go with Ikea, Karlstad seems to hold up better than Kivik. Here is a pic of the Kivik at another blogger's house and it is starting to look like your WE couch. http://8footsix.com/2012/10/around-here.html

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    1. THANK YOU! OMG. Yeah the front of it looks terrible :(

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  14. I know you've gotten a lot of advice, so take what you will from this but, having an indoor dog for 11 years, I would get a leather sofa. They get better with all the paw marks:) and we just got a new one from the Dump over on Sidney Marcus. Worth a try! Good luck!

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    1. I can't seem to find a leather one that I like! I love the DArrin Leather sofa at JC Penny, but I think we want a sectional now?

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    2. Just don't buy bonded, bicast, split or leather match products which AREN'T really leather even though they sell it as leather. It needs to be top-grain.

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  15. DEFINITELY call West Elm. I have the Ikea Ektorp and I LOVE it. It can be a bit firm, but I like that...I bought the base from Craigslist for 40$ and then bought a brand new cover for $40 from Ikea, I love being able to wash it and I know it's clean. I

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    1. I do love that the covers are washable. I'll look up the Ektorp!

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  16. Hmm West Elm are you picking up on this negative review? For that price tag I would expect better wear. They always seem comfortable in the store! I bope West Elm steps up.

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  17. Also, social media get attention. I wwork for a large bank and there is a dept dedicated to responding to negative comment on the internet

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    1. I hope that they care! i'm going to go in store today, I do believe.

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  18. I bought a West Elm Sofa a couple of years ago and it looks like crap. It's not down-filled, but the material is pilling like your and I maybe use the sofa once or twice a week at most. I like the design of my sofa, so I think I am just going to get a slipcovers made out of a nicer material and go from there. (My sofa cost about 2K)

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    1. exactly. You can tell our's is quality, because it's heavy, but there is no excuse for the pilling. And honestly, I don't know why they'd make the pillows out of 100% down. Even if you aren't a designer, and don't know that they are likely to sag, why would you want your customers to go through that? it's so uncomfortable and feels like you're sitting with a lumbar pillow behind you

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    2. That lumbar pillow effect would drive me nuts. We actually have the same color and same material sofa, so it is definitely the shabby fabric and not abuse of the sofa. :)

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  19. Hey Kristen
    As someone who was in the upholstery world for many years, I can tell you that the pilling is definitely a manufacturer's defect that West Elm should take care of. The down cushions...that's a different story. I am sure that you are one of thousands who are experiencing the pilling. I know you're not looking forward to the conversation (and if I were there I would call for you :-)) but West Elm should give you some sort of restitution for this faulty fabric.
    XO

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    1. bobby! thank you so much. i hate these conversations... if you were here, i would very much appreciate that call! haha. oh well. i am going to head over there today.

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  20. Late to the conversation here, but chiming in anyway. :-) I concur with others who have said to call West Elm - is there any sort of warranty on the sofa? Unacceptable!! We have purchased a lot of couches from Arhaus, and with several of them, we were grandfathered into an unlimited cushion replacement program, which has been awesome! On current sofas, you have to pay for the program, but it's worth its weight in gold, as my sofas look brand new with the cushion replacements. Plus, many are slipcovered, so we've been able to replace the slipcovers and the cushions, which is a double-bonus.

    Someone mentioned Restoration Hardware - there's even an outlet not too far from Atlanta (you lucky girl). Might be worth checking out!

    North Georgia Premium Outlets Restoration Hardware Outlet
    800 Highway 400 South
    Dawsonville, GA 30534

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    1. west elm is being awesome. going to update about it once i have a completely solved problem, but so far everything is great.

      quality furniture seems to be the way to go, for a sofa. i haven't been to the restoration hardware outlet, but one of my friends bought her sofa there and loves it! i need to visit.

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  21. Hi Kristen
    Have you looked at PB sofas. When they have their upholstery sales the prices are pretty good! I have just ordered one for my niece and sister....but have used them in the past and they hold up nicely. Also Mitchell Gold has some reasonably prices sofas. I say buy a better sofa....save and spend a little more since you want it to last. It's better than buying one every 2-3 years you know! Rowe is a good priced line...always upgrade the cushions if there are options to do so.....better cushions will give you a longer life of the sofa.
    Sherry

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    1. hey! thanks sherry. we actually went to west elm yesterday and it looks like they're totally going to work with us on it - such a relief. and yes - almost immediately after i posted this, i decided that i would not but an IKEA one. i just can't handle the pillows getting all crappy. thanks for the insight!!!

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  22. Thomasville also makes great sofas, and they DO have some more modern styles and fabrics. I personally would never buy down anything furniture; it's comfy and classic but always looks sooooo bad. I can't stand having to "fluff" my furntiure

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  23. Soooo frustrating! I really feel the same!!!! So much research still cant get the right sofa. So much waist of time frustration. Thanks for sharing. And yes, fluffing ughhhhhh. On another note i heard that cb2 has nice sofas

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  24. Before you purchase a reclining sofa for your home, consider who will be using it, the available floor space, and your personal preferences. Since a reclining sofa often is a significant financial investment, take time to compare your favorite pieces by lounging in them in a furniture store as you would at home.

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  25. Recliner Sofa provides you with the rest of seating inside a room and simultaneously, provides a person with comfy sleep. It will help you within accommodating much more people within less space, with comfort and ease. Before buying a sofa recliner I suggest to take look on recliner reviews for the best recliners.

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  27. Did this ever get resolved? I was thinking about buying this exact sofa tomorrow but I'm now having second thoughts!

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  28. I would love to hear what West Elm did for you. I have two West Elm Dunham sofas (2 years old) that are pilling like crazy. I love them, but hate the way the fabric looks. Please update us when you can. Thanks!

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  29. this sofa is quite bad, the rough surface made it so trivia. if you purchase the other brand, you could update us

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  30. My sofa is also wrinkled! I am searching for a better choice without this type of problem and replace it. I found Ashley Furniture because they provide affordable, durable and stylish sofa. Do you know about it? How much good it?

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  31. I think these are the best recliner reviews for my children bed.They will be very happy to see such recliners,matching their room decoration,color and atmosphere.

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  32. Wow! Amazing sofa for my drawing room. I also need to replace and buy a new sofa. However, I want to sale my old sofa too! How can I sell it?

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  33. Hi there. I also have the WE Bliss sofa and have the same problem with the pillows. My sofa hasn't pilled, but the fabric has worn badly -- it's wrinkled, shiny, ugly. I definitely do NOT recommend the Bliss sofa!!

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  34. Thanks for the review! So fishy that we doesn't allow reviews on their website,right? Only Instagram pictures...

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  35. Thanks for the review! So fishy that we doesn't allow reviews on their website,right? Only Instagram pictures...

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  36. Aw, this was a really nice post. In idea I would like to put in writing like this additionally – taking time and actual effort to make a very good article… but what can I say… I procrastinate alot and by no means seem to get something done. Read More Read More Read More

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  37. Every one want new and best quality furniture. I think top rated recliners are best quality furniture. For that i now i alaways try to use recliners every where.

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  38. I found your site and this post after googling, "I hate my West Elm sofa."!! The exact same thing happened to mine, both with the cushions and the horrible pilling - it looks like we have the same fabric. Plus the seams on the seat cushions are starting to rip after having the sofa for less than a year. I will never, ever buy furniture at West Elm again.

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